I even tried using contacting on the telephone and got nowhere; all I could hear is usually a recurrent message and After i ask for to speak to purchaser relations, I might get dangle up on.
This apply is just not just one American Airlines ought to continue on to apply as is dehumanizing and down appropriate inconsiderate of paying out shoppers. This experience has completely left a nasty style in my mouth and it took away from The nice getaway I not long ago knowledgeable .
The baggage service (which wasn't American airlines) termed me at 2am to allow me to know they might be bringing my bag out to my residence!!!
Once we boarded flight 556 in monte go bay nowadays we ended up the primary people inside our area of the cabin and we observed a backpack tucked at the rear of row eight with no human being anyplace that it belonged to . We pointed it out to a person using an AA uniform who gave the impression to be a passenger and he was very impolite expressing it belongs to an AA staff and clearly I need to haven't been on this kind of airplane in advance of. My spouse and I sense really not comfortable with this kind of reaction from one of your workers!!
Situations have modified and its pretty sad. BTW – Our flight to Madrid was with Iberia and also the expertise was the whole opposite! The plane was vibrant, cleanse and modern-day as well as foods options have been appetizing plus the attendants ended up aware about food items components. Clearly it can be achieved ideal!
I am 77 yr old I strategy this amazing holiday vacation with my daughter to point out her our heritage in Chile, we compensated Pretty much $3000.00, we flew to South The us Chile on twelve/27-01/06/2016, then the nightmare begun the fly from Miami to Santiago scl , we seat during the runway for 2 hrs resulting from baggage delayed, the pilot said it absolutely was problem with not ample staff to load the aircraft AA957 with luggage. then our seats trouble: seat 41A , my daughter TV was damaged, my seat 41B my arms have been broken, wouldn’t go up, so and After i ought to check out the lavatory I couldn’t get up, considering the fact that I have Diabetes I ought to visit the bathroom that is why I took the end seat Once i tried to climbing in excess of the arm I Slice my leg and was bleeding. I check with the flight attendant for help, she was no help in any way. my daughter attempted to help me by climbing in excess of me considering that we couldn’t get any help. she slip and fell on each arms wanting to climb above me and bruised The within of her legs definitely bad. Now we have shots of her leg and my leg seem like elephant feet, let me show you it harm so negative I cried in the agony, The full two weeks in Chile I'd to purchase sneaker one particular dimension even larger because my toes had been so swollen and my daughter couldn’t dress in her bathing match due to the fact the inside of her leg ended up all bruised up.
American Airways,i am so dissatisfied !!! I had this kind of hard time with my disabled youngster!! You dropped my stroller seat belt, i needed to stroll every one of the way about the airport holding my 4 decades outdated daughter…and right after standing one hour for the baggage declare they advised me to connect with your purchaser service ,guess what? They might’nt do anything!! it proceeds? unbelievable!!!
Get your CEO’s to read about repeat enterprise and after that they may understand why They are really regularly not producing the bottom line. I'm able to Truthfully claim that I’m under no circumstances booking with your airline once more. many thanks, Sincerely
I will begin by declaring that I have professional the worst flight working day with regards towards your airline. Initial I used to be delayed about an hour because of “weather”, when it was Sunshine shining within the departure and arrival airport. Next, I used to be moved to a 3rd flight as a result of my hold off I missed my relationship by two minutes. 3rd, when boarded on the 3rd flight, we sat with the gate for two several hours as a consequence of “weather conditions” once again. As soon as they deplaned that flight, as a result of expected two hour lengthier delay, I got moved to a fourth flight.
Particularly dissatisfied re deficiency of acknowledgment of any irritation I encountered. Seems like an easy courtesy.
Incredibly unhappy with AA. Throughout my travel to NORFOLK from ALBUQUERQUE this time all over on Army Orders – too many challenges transpired which i just can’t overlook and ponder why some policies exist as they do. Starting up off, my baggage wasn't tagged the right way popping out of Albuquerque and did not make the transfer relationship in DFW to ORF – eight hour hold off with baggage getting to me, which had my uniforms for the following day. Of course I received my uniform in time, but only authorized for ~four hrs of sleep prior to reporting for obligation following I drove to airport to obtain the bag. Not to mention my DoD ID is currently not inside your technique to permit for TSA pre-check…both of these scenarios are certainly not a giant offer And that i can certainly ignore these items without needing to create a comment…the return journey again to ABQ is my purpose. On my return excursion, my system was from NORFOLK to CHARLOTTE to PHOENIX to ALBUQUERQUE. The flight from NORFOLK to CHARLOTTE was delayed a little bit more than 1 hour resulting in me to acquire a few fifteen minute window for my link flight in CHARLOTTE to PHOENIX. When I noticed this limited window, I attempted to function with the customer service clerk at the gate in NORFOLK to have a little something done (i.e. notify gate in CHARLOTTE that somebody on Armed forces ORDERS may be a minimal late and to carry gate to allow transfer – might have solved what's about to happen)…considering that 15 minutes was in certain “thirty moment window” allowance for just about anything being carried out and that I would've time to generate my transfer – she wouldn't or could not do anything at all for me.
On Jan tenth 2014, we experienced a return flight from Miami to Seattle. This was a direct flight which should have been 6.five hrs. We boarded about 30 min late, only to hear with the captain that we had check been still expecting fuel and nonetheless didn't have confirmation as to when, but that it will acquire at the least 20 min to refuel. Ultimately soon after 1 hour to the plane, we had refueled, only to listen to that an armrest was damaged and we were being awaiting a repair service. We had been on the system for one.five hrs, just before take-off. WHY, would you board travellers on that extended of a flight Just before refueling, Primarily not owning an ETA with the fuel?
I known as am. air on 3/25/16 to request if with a return inter-nationwide flight if I could shell out the night in the plane transform metropolis, (where we first enter the USA prior to going on to finish the flight household), to rest, and decide the fight up the next day While using the very same ticket to fly house. I’ve performed this ahead of coming home from Europe with out a challenge. I also talked about that I was getting the tickets with my visa factors.
I are already an AA shopper for over twenty five many years. Your service has grown to be disappointing to mention the minimum. It's in all areas of service from check in to , tavel to baggage managing.