I would really like another person to call me concerning the three worst purchaser service phone calls I've ever had today. E mail me to start with For the reason that representative claimed I am able to only do it in crafting. #flysouthwest. #behelpfulfail
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Please Take note, [American Airways does reserve the proper to request start records for travellers beneath the age of 2 decades].
I received the beneath response from American Airlines soon after I refused their supply of a $twenty five.00 travel voucher for horrendous service. My opinions were being posted on This great site Nevertheless they were being eliminated. Their inadequate service Expense me time and expense, which I cannot get back again they usually Assume $twenty five.
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Recent flight from Austin to Ft Myers on which I'd asked for wheelchair assistance didn't offer any jetway support and Completely practically nothing in Ft Myers from aircraft to baggage assert and NOONE to talk to.
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never ever ever been given this kind of lousy service and a company that just doesn’t treatment about there paying out prospects
Flight 686 dec 26 2015 My husband & i had been instructed the wrong transfer terminal gate in charlotte on airplane gonna freeport in place of nassau. I went to flight attendant behind counter to make clear flight. He checked out me amusing After i explained nassau smirked never checked out my ticket to explain Locale This flight was an hour or so delayed so there was no rush.
My husband and i had a flight leaving Richmond Virginia that has a final vacation spot of Seattle Washington. We've been familiar with traveling and had flown other airlines earlier that 7 days about to and from multiple destinations. We experienced all our details and went to use the American Airways kiosk to print our boarding passes. The kiosk didnt inquire if those people who are flying are armed forces staff so we begun above and waited in line to talk to the agent at the counter. As soon as we had been up in the counter we advised a lady behind the counter that my spouse is in the armed service and we had two luggage to check in. Thats once we have been educated that our luggage exactly where around bodyweight and It could be 250$ extra. We asked for with the lady to show us the place the offer pricing is composed. She was not able to deliver that details and went on to tell us we could seem it up ourselves. My husband who's enlisted from the U.S. Coastline Guard has not experienced to pay for excess or any amount of money for baggage, on orders or own. My spouse gave her the 250$ and that's if the consultant we were being speaking with soon turned very rude and threatened to cancel our total flight.
My partner and I experienced flight reservations for nowadays (March fifteen, 2014) and following a regimen coronary heart scan on Wednesday of this 7 days, he was diagnosed with a severe coronary heart problem. On Friday, March fourteen, 2014 he had to have a coronary heart catherization and it absolutely was unattainable for us to go on our family vacation. I termed American Airlines Client Service and was nicely explained to “tough luck”.
My partner and I had been booked for honeymoon to NYC on Nov nine, 2015. File locator: VDEURG. About the working day we ended up to leave, Our flight #4378 was cancelled on account of no crew. We have been booked for later flight #5738, costing us a 50 % working day of holiday vacation. The 2nd flight was then cancelled resulting from maintenance problem. Various possibilities had been offered but nothing at all that may get us to NYC n the 9th. We experienced garanteed reservations at Hampton Inn, Periods Sq. Web Site at $317 an evening that were non-refundable as it absolutely was a lot less than 24 hours. We ere offered a flight to Dallas that will get us outside of Pensacola late but only if we drove an hour away to Fort Walton Beach front airport. We took it, bought in late and left soon after 4 hours sleep the next day. That cost us yet another $177.00 in lodge service fees. My spouse’s luggage hardly ever arrived in Dallas as we ended up promised it might- mine took in excess of an hour to discover since it wasn't over the carousel with the rest of the flights luggage, We obtained into NYC per day following our honeymoon was to start out, with many pressure and value.
I take pleasure in that you are under-going a merger and a few personnel might be less than thrilled, but this Frame of mind should not be evident towards your clients who are just contacting to have some help.